Shipping Policy

Shipping Methods

Shipping Costs

Shipping costs are calculated based on:

• Order weight and dimensions
• Destination country and region
• Selected shipping method
• Current fuel surcharges (if applicable)

We provide detailed shipping quotes before order confirmation. Volume discounts available for regular customers.

International Shipping

We ship to over 50 countries worldwide. International orders may be subject to:

• Customs duties and import taxes (buyer's responsibility)
• Additional documentation requirements
• Extended delivery times for customs clearance
• Country-specific shipping restrictions

Our team will assist with all necessary documentation and provide guidance on customs procedures.

Order Tracking

All orders include tracking information. You will receive:

• Tracking number via email once order ships
• Real-time updates on shipment status
• Estimated delivery date
• Delivery confirmation

Delivery Issues

If you experience any delivery issues, please contact our customer service team immediately. We will work with the shipping carrier to resolve:

• Delayed shipments
• Lost or damaged packages
• Incorrect delivery addresses
• Customs clearance problems