Privacy Policy

1. Information We Collect

We collect information necessary to provide wholesale sock manufacturing services to B2B clients:

• Business Information: Company name, business address, tax ID, business registration details
• Contact Information: Name, email address, phone number, job title
• Order Information: Product specifications, quantities, customization requirements, shipping addresses
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Communication Records: Email correspondence, inquiry forms, customer service interactions

2. How We Use Your Information

Your information is used exclusively for business purposes:

• Processing and fulfilling wholesale orders
• Communicating about orders, quotes, and product information
• Providing customer support and resolving issues
• Improving our products and services
• Sending relevant business updates and product announcements (with your consent)
• Complying with legal and regulatory requirements
• Preventing fraud and maintaining security

3. Information Sharing

We do not sell your business information. We may share information with:

• Service Providers: Shipping carriers, payment processors, and logistics partners necessary to fulfill orders
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected parties)

All third parties are contractually obligated to maintain confidentiality and use information only for specified purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Secure backup systems

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain business information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Active customer data: Duration of business relationship plus 7 years for tax/legal purposes
• Order records: 7 years for accounting and warranty purposes
• Communication records: 3 years for customer service quality
• Marketing consent: Until consent is withdrawn

6. Your Rights

You have the right to:

• Access your personal and business information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Object to processing of your information
• Request data portability
• Withdraw marketing consent at any time
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at privacy@velonsocks.com or through our contact page.

7. International Data Transfers

As a global B2B supplier, we may transfer information internationally. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for data transfers to approved countries
• Compliance with GDPR and other applicable data protection laws

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Maintain website functionality and user preferences
• Analyze website traffic and usage patterns
• Improve user experience

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

9. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notice. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this privacy policy or our data practices, contact: